Privacy Policy

At TITOXX, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us as a customer, vendor, or website visitor.

1. Who We Are

TITOXX specializes in custom-made furniture designed for television studios, receptions, and professional spaces. We deliver our products across Europe and internationally, with completed projects even outside Europe, including Qatar.

Our role as a data controller means we are responsible for deciding how your personal data is used.

2. Information We Collect

We collect only the data necessary to provide our services:

Contact details (name, email, phone number, company name, position)
Business details (billing address, delivery address, VAT/Tax ID)
Project information (measurements, design requirements, material preferences)
Payment information (only as needed for invoicing – we do not store full card details)
Website data (basic analytics such as IP address, browser type, and pages visited – collected through cookies or similar technologies, if applicable)

3. How We Use Your Data

We use your information for the following purposes:

To process and fulfill orders of custom furniture
To communicate regarding project requirements, timelines, and delivery
To issue quotes, invoices, and contracts
To provide customer support
To comply with legal and tax obligations
To improve our website and services

4. Legal Basis for Processing

We process your personal data based on:

Performance of a contract (to deliver furniture as agreed)
Legal obligations (for accounting and tax purposes)
Legitimate interest (to improve services, ensure quality, and maintain relationships)
Consent (where required, e.g., for optional newsletters or cookies)

5. Data Sharing

We only share your data when necessary:

With logistics partners for delivery of furniture
With payment processors and banks for invoicing and payment settlements
With legal and tax authorities if required by law
With trusted service providers (such as IT or hosting services) under strict confidentiality agreements

We do not sell or rent your data to third parties.

6. International Transfers

Since TITOXX delivers furniture across Europe and beyond, your data may be transferred outside the EU/EEA when projects are implemented internationally (e.g., Qatar). In such cases, we ensure adequate safeguards (such as contracts with standard data protection clauses) are in place.

7. Data Retention

We keep personal data only as long as necessary for the purpose collected:

Customer and vendor records: up to 10 years (to comply with accounting and tax laws)
Project files and measurements: retained for future service and reference, unless deletion is requested
Marketing communications: until you withdraw your consent

8. Your Rights

As an individual, you have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data (where legally possible)
Restrict or object to processing
Withdraw consent at any time (for optional uses, e.g., marketing)
Lodge a complaint with your local data protection authority

9. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss.

10. Cookies & Website Tracking

If our website uses cookies or tracking tools, we will inform visitors via a cookie banner and provide an option to manage preferences.

11. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us via email info@titoxx.com.

Effective Date: 1.10.2025